1. Home
  2. Privacy Policy

Privacy & Data Protection

Privacy Policy Jayakaya99 – Malaysian User Data Protection

At jayakaya99, your privacy is not merely a legal obligation – it is a moral responsibility we take seriously every day. This document clearly and transparently explains how we collect, use, store and protect your personal data as a user of our platform in Malaysia.

Register a New Account Terms & Conditions
Our Privacy Commitment
Full compliance Personal Data Protection Act 2010 (PDPA) Malaysia
Your Data not sold to any third party
256-bit SSL encryption for all data and transactions
You have the right access, correct and delete your data
A transparent cookie policy that gives users full control
Timely data breach notification 72 hours if applicable
Last updated: 1 January 2026
Updated: 1 January 2026
Language: Bahasa Melayu
Jurisdiction: Malaysia
References: Malaysia PDPA 2010
Contents

Welcome to the jayakaya99 Privacy Policy page. This document outlines our platform's privacy practices – how we collect your data, what it is used for, who can access it, and how you can manage your own personal information. We believe every Malaysian user has the right to know exactly what happens to their data.

By registering an account or using the Jayakaya99 platform, you agree to the practices described in this Privacy Policy. This Privacy Policy should be read together with Terms & Conditions Jayakaya99. If you have any questions or concerns about your privacy, our team is available via live chat 24/7.

1Introduction & Scope of Privacy Policy

Jayakaya99 is an online gaming platform operating in Malaysia, providing live casino, slots, Sports Betting and related services to eligible Malaysian users. In delivering these services, Jayakaya99 acts as the data controller for the personal information you provide to us.

This Privacy Policy applies to all personal data collected by Jayakaya99 through:

  • Jayakaya99's official website at jayakaya99.best
  • Account registration and verification process
  • Deposit and withdrawal transactions via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX
  • Access to all games and services within the Jayakaya99 platform
  • Communications with our customer support team
  • Participation in jayakaya99 promotions, bonuses and loyalty programmes

Jayakaya99's Privacy Policy is in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). You hold certain rights under this legislation, which are explained in full in section 8 of this document.

2Types of Personal Data We Collect

Jayakaya99 collects various types of personal data depending on how you interact with our platform. We only collect data that is strictly necessary to operate our services safely and effectively.

A. Data You Provide Directly:

  • Full name as shown on official identification documents (MyKad or passport)
  • Date of birth and gender
  • Email address
  • Malaysian mobile phone number
  • Residential address in Malaysia
  • Payment method details (e-wallet account number or bank account number – stored in encrypted form)
  • Copy of identification document for KYC (Know Your Customer) purposes

B. Automatically Collected Data:

Data Type Description Purpose
IP Address Your device's internet protocol address Security, location verification
Device Data Device type, operating system, web browser User experience optimisation
Game Logs All betting records, winnings, and losses Dispute resolution, audits
Transaction Logs Deposit and withdrawal records Financial compliance, AML
Session Data Login time, session duration, pages visited Security, analytics
Cookies Small text files stored on your device Platform functionality, user preferences

C. Data From Third Parties:

In certain cases, Jayakaya99 may receive your personal data from authorised third parties such as identity verification providers, payment processors (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, FPX), and legal compliance databases. This data is used solely for verification and compliance purposes.

3How Your Personal Data Is Used

Jayakaya99 handles your personal data responsibly and only for legitimate, stated purposes. We do not use your data for any other purpose without prior notice and your consent.

  • Account Management: Creating, verifying and managing your jayakaya99 account, including the KYC process required under Malaysian law
  • Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX, and securely processing your winnings withdrawals
  • Service Provision: Provides access to all Jayakaya99 games and services, including live casino, slots and Sports Betting
  • Platform Security: Detecting and preventing fraud, money laundering, unauthorised access and platform abuse
  • Legal Compliance: To meet legal obligations under PDPA 2010, anti-money laundering laws (AMLA) and other applicable Malaysian financial regulations
  • Customer Support: Providing assistance and resolving any issues or disputes you encounter while using the Jayakaya99 platform
  • Service Communications: Sending important notifications regarding your account, transactions, changes to terms and security updates
  • Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and provide the necessary support
  • Platform Improvement: Analysing aggregated and anonymised usage patterns to improve the jayakaya99 user experience
  • Marketing (with consent): Sending information about Jayakaya99 promotions, bonuses, and offers only if you have consented to receive them

You may withdraw your consent to receive marketing communications from Jayakaya99 at any time through your account settings or by contacting our support team. Withdrawing consent will not affect your access to the platform's core services.

4Data Sharing & Disclosure

Jayakaya99 does not sell, rent, or transfer your personal data to any third party for their own commercial purposes. This is a core principle that admits no exceptions. However, there are certain circumstances in which jayakaya99 may need to share your data with the following parties:

A. Trusted Service Providers:

Jayakaya99 works with carefully selected third-party service providers to help operate our platform, including:

  • Payment processors – Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX (financial data shared only as required)
  • Identity verification providers for the KYC process
  • Cloud and hosting service providers with high-security certification
  • Gaming service providers (Evolution Gaming, Pragmatic Play, SA Gaming, etc.) – data shared only as required for game functionality
  • Customer support service providers

All third-party service providers are bound by strict data protection agreements and are only permitted to use your data for the purposes we specify.

B. Legal Requirements:

Jayakaya99 may be required to disclose your data to the relevant authorities where mandated by Malaysian law, including:

  • Bank Negara Malaysia (BNM) for financial compliance requirements
  • Royal Malaysia Police (PDRM) pursuant to a valid court order
  • Personal Data Protection Commissioner of Malaysia
  • Other regulatory bodies with valid jurisdiction

Please Note: jayakaya99 will not disclose your data to any authority without a valid legal basis, unless compelled by a court order or applicable law. We will notify you of any disclosure request where the law permits us to do so.

5Security & Data Protection

Jayakaya99 invests seriously in data security infrastructure. We employ multiple layers of technical and organisational safeguards to ensure your personal data remains secure at all times.

Jayakaya99 Technical Security Measures:

  • 256-bit SSL Encryption for all data transmitted between your device and jayakaya99 servers
  • Data encryption at rest (data-at-rest encryption) for all sensitive information, including financial data
  • Two-factor authentication (2FA) available to all Jayakaya99 accounts
  • 24/7 security monitoring by a dedicated cybersecurity team
  • Vulnerability assessments (vulnerability assessment) and penetration testing on a regular basis
  • Firewall and intrusion detection systems multiple layers
  • Role-based access controls – Jayakaya99 staff may only access data necessary for their specific job functions

While Jayakaya99 takes all reasonable steps to protect your data, no security system is entirely risk-free. In the event of a data breach that affects your rights and freedoms, Jayakaya99 is committed to:

  • Notify the relevant authorities within 72 hours from the time the breach is discovered
  • Notify affected users without undue delay
  • Take immediate remedial action to minimise the impact
  • Conduct a thorough investigation and strengthen security measures
6Cookie & Tracking Technology Policy

Jayakaya99 uses cookies and similar technologies to ensure our platform functions properly and to enhance your experience. Below is an explanation of the types of cookies we use:

Types of Cookies on the Jayakaya99 Platform:

  • Essential Cookies (Required): Required for core Jayakaya99 platform functions – login, game sessions, security. Cannot be disabled without affecting platform functionality.
  • Functional Cookies: Saving your preferences such as language, display settings, and game preferences for a more convenient experience on return visits.
  • Analytics Cookies: Collects anonymised information about how you use the Jayakaya99 platform to help us improve our services. This data cannot be used to identify you personally.
  • Security Cookies: Used to detect suspicious login attempts and protect your account from unauthorised access.

You can manage your cookie settings in your web browser at any time. However, disabling certain cookies may affect the functionality and your overall experience on the Jayakaya99 platform. For more information on how to manage cookies in your browser, refer to your browser's help documentation.

Jayakaya99 does not use cookies to track your activity on other websites outside our platform. Our cookies operate exclusively within the jayakaya99.best domain.

7Data Retention Period

Jayakaya99 retains your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable Malaysian law.

Jayakaya99 Data Retention Guidelines:

  • Active Account Data: Retained for as long as your account is active and for a reasonable period after it is closed
  • Financial Transaction Records: Retained for a minimum of 7 years as required under Malaysia's financial and tax regulations
  • Game Logs: Retained for 2 years for dispute resolution and audit purposes
  • KYC / Identity Verification Records: Retained for the duration of the active account and for a minimum of 5 years following account closure, in accordance with AMLA requirements
  • Customer Support Records: Retained for 3 years from the date of the last interaction
  • Data Cookies: Depending on the type of cookies – ranging from the current session (session cookies) to up to 2 years (persistent cookies)

When data is no longer needed, Jayakaya99 will delete or anonymise it using secure, irreversible methods.

8Your Rights Under Malaysia's PDPA

As a Jayakaya99 user in Malaysia, you have the following rights under the Personal Data Protection Act 2010 (PDPA). Jayakaya99 is committed to respecting and facilitating the exercise of these rights:

  • Right of Access: You have the right to request a copy of the personal data Jayakaya99 holds about you. This request will be processed within 21 business days.
  • Right to Rectification: You have the right to request corrections to any personal data we hold that is inaccurate or incomplete.
  • Right to Withdraw Consent: You may withdraw consent for the processing of your data at any time, subject to certain legal requirements.
  • Right to Object to Processing: You have the right to object to the processing of your data for direct marketing purposes.
  • Right to Lodge a Complaint: If you believe Jayakaya99 has violated the PDPA, you have the right to file a complaint with the Personal Data Protection Commissioner of Malaysia.

To exercise any of these rights, please contact the Jayakaya99 support team via live chat or email at support@jayakaya99.best by specifying the particular right you wish to exercise along with the relevant details. We will process your request as promptly as possible.

Certain rights may be limited in specific circumstances – for example, data required for legal compliance cannot be deleted even upon request. Jayakaya99 will explain the reason if a request cannot be fully fulfilled.

9Children's Data Protection

The jayakaya99 platform is exclusively for individuals aged 18 and above. We no intentionally collecting any personal data from individuals under the age of 18.

If you believe that a child or ward under your care who is below 18 years of age has provided personal data to jayakaya99 without authorisation, please contact us immediately at support@jayakaya99.best. We will take immediate action to:

  • Verifying the age status of the relevant user
  • Closing accounts found to belong to individuals under the age of 18
  • Permanently deletes all personal data associated with the account
  • Return any valid balance to the rightful owner upon completion of identity verification

Jayakaya99 treats the protection of children as an absolute, non-negotiable priority.

10Amendments to the Privacy Policy

Jayakaya99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, the technologies we use, or applicable legal requirements.

When material changes are made to this Privacy Policy, Jayakaya99 will:

  • Updating the "Last Updated" date at the top of this document
  • Displays a clear notification within the platform when you log in
  • Sending an email to the address registered on your account if the changes are materially significant

Your continued use of the jayakaya99 platform following any amendments to this Privacy Policy taking effect will be considered acceptance of the revised policy. You are encouraged to review this Privacy Policy page periodically.

We respect your right to be informed before you consent. If you do not agree with any amendments made, you have the right to close your Jayakaya99 account, and we will handle that request with full respect.

11Contact Us About Privacy

For any enquiries, concerns, or requests relating to Jayakaya99's Privacy Policy or the processing of your personal data, please contact us through the following channels:

  • Live Chat: Available 24/7 directly within the Jayakaya99 platform – the fastest way to get a response
  • Email: support@jayakaya99.best – for inquiries requiring an official written response

Jayakaya99's privacy team will respond to all privacy-related enquiries within 3 business days. For requests under the PDPA such as data access or rectification, the process may take up to 21 business days depending on the complexity of the request.

If you are unsatisfied with Jayakaya99's response to your privacy concern, you have the right to lodge a complaint with Personal Data Protection Commissioner of Malaysia through their official channels.

Why Your Privacy Is Safe

6 Layers of Data Protection at Jayakaya99

Privacy is not just a document – it is the foundation on which we build and operate the Jayakaya99 platform every day.

256-bit SSL Encryption
All data transmitted between your device and Jayakaya99's servers is protected by 256-bit SSL encryption — the same standard used by Malaysia's major banks. Your information cannot be read by any unauthorised party during transmission.
Full PDPA Compliance
Jayakaya99 is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). This means you have the legal right to access, correct, and object to the processing of your data – and we are obligated to honour those rights.
Zero Data Sales
Jayakaya99 has never sold and will never sell users' personal data to any third party for commercial purposes. Your data belongs to you – we hold it in trust solely to deliver the services you request.
Internal Access Controls
Jayakaya99 staff may only access the user data necessary to carry out their specific job functions. All access to sensitive data is logged and continuously monitored by our internal security systems.
Rapid Breach Notification
In the event of any data breach that affects your privacy, jayakaya99 is committed to notifying the relevant authorities within 72 hours and informing affected users without undue delay.
Control in Your Hands
You have full control over your personal data at Jayakaya99. From marketing communication preferences to data deletion requests, every option is at your fingertips — accessible through your account settings or by contacting our support team.

Your Rights

Your Privacy Rights at Jayakaya99

Under Malaysia's PDPA and jayakaya99's Privacy Policy, you have concrete rights that you may exercise at any time.

Right to Data Access
You may request a copy of all personal data Jayakaya99 holds about you. Requests will be processed within 21 business days. Contact us via live chat or email to initiate the process.
Right to Rectification
If any personal data in Jayakaya99's records is inaccurate or outdated, you have the right to request a correction promptly. Some data can be corrected directly through your account settings.
Right to Withdraw Consent
You may withdraw your consent to certain data processing activities — particularly marketing communications — at any time. This withdrawal does not affect the validity of any processing carried out prior to that point.
Right to Object to Marketing
You have the right to object to the use of your data for jayakaya99's direct marketing purposes at any time. Once your objection is received, jayakaya99 must immediately cease using your data for that purpose.
Right to Data Erasure
Under certain circumstances, you may request the deletion of your personal data. Please note that data required to be retained under Malaysian law (such as financial records for 7 years) cannot be deleted.
Right to Lodge a Complaint
If you are dissatisfied with how jayakaya99 handles your data, you have the right to lodge a complaint with the Malaysian Personal Data Protection Commissioner through their official channels.

Trust & Compliance

Privacy at Jayakaya99 Is More Than Just Words

We invest in the infrastructure, processes and people needed to ensure your privacy is protected at every level of Jayakaya99's operations.

PDPA 2010 Compliance
Jayakaya99 fully complies with Malaysia's Personal Data Protection Act 2010 – the country's primary data protection law safeguarding your privacy rights.
AMLA Compliance
All of jayakaya99's KYC procedures and transaction monitoring comply with the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001.
Secure Infrastructure
Jayakaya99 servers are hosted in high-security certified data centres with multiple layers of physical and logical controls. All data is backed up regularly and stored across several secure locations.
Staff Training
All Jayakaya99 staff who handle user data undergo rigorous, comprehensive data protection training. Privacy compliance is an integral part of our workplace culture.

FAQ

Frequently Asked Questions About Privacy at Jayakaya99

Answers to the most frequently asked questions we receive about data protection and user privacy at Jayakaya99.

Yes, your financial information is safe at Jayakaya99. We use 256-bit SSL encryption for all transactions, and financial data is stored in encrypted form. Jayakaya99 does not store your full debit card number, e-wallet password or bank PIN – we retain only the identification token required to process transactions. Our payment processors, including Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX, each maintain their own equally stringent security systems. In all years of Jayakaya99's operation, there has been no recorded breach of users' financial data.

You may request the deletion of your personal data by contacting the Jayakaya99 support team. However, certain data cannot be deleted due to legal obligations – specifically, financial transaction records which must be retained for a minimum of 7 years under Malaysian law, and KYC records required under AMLA. Data beyond what is legally mandated may be deleted or anonymised once your account is closed and all obligations are settled. We will clearly explain exactly which data can and cannot be deleted in our response to your request.

No. Jayakaya99 does not use your data for advertising on external platforms or social media. We do not share user data with third-party advertising networks. Jayakaya99 cookies operate exclusively within the jayakaya99.best domain and do not track your activity on other websites. Marketing communications from Jayakaya99 — such as bonus promotional emails — are only sent to users who opted in during registration, and you may unsubscribe at any time via the link in those emails or through your account settings.

Access to user data at Jayakaya99 is strictly controlled on a need-to-know basis. Customer support agents can only view data necessary to resolve your inquiry. The finance team can only access transaction records relevant to their duties. The security team has broader access to detect fraud, but this access is fully logged and monitored by supervisors. No Jayakaya99 staff member can access your account password — passwords are stored in a one-way encrypted format that no one can read.

Some of your personal information on Jayakaya99 – such as your phone number and email address – can be updated directly through your account settings on the platform. For changes to more sensitive information such as your full name or date of birth (which require re-verification of identity documents), please contact Jayakaya99 customer support via live chat. Our team will guide you through the necessary verification process to ensure your account remains secure. It is important to keep all information in your Jayakaya99 account accurate and up to date, particularly for smooth and uninterrupted withdrawals.
View All FAQs

Join with Confidence

Your Data Is Safe – Register with Jayakaya99 & Enjoy Bonuses Up to RM 500

By understanding jayakaya99's Privacy Policy, you can be confident that your data is protected to the highest standards. Register a free account today, deposit via Touch 'n Go eWallet, GrabPay, Boost, DuitNow or FPX, and claim your first deposit bonus of up to RM 500. Over 200 live casino games, slots and Sports Betting options are waiting for you at jayakaya99.

Register Now
Already a member? Login

Jayakaya99 – Malaysia's Platform of Choice

Transparent Privacy, a Trusted Platform – jayakaya99's Promise to You

We believe your trust is the most valuable asset we have. Every decision we make regarding your data is guided by our commitment to transparency and accountability to our Malaysian player community.

Register Free Responsible Gaming

*Terms & conditions apply. Platform for users aged 18 and above only.

Bahasa Melayu